single class or class pack refunds: All payments for classes and class packs are non-refundable and non-transferable. You hold the right to leave within the first 15 minutes of class and use that class at another time. You must notify the front desk before you leave the studio or you will not be issued a credit to use the class at a later time.
class passes: 5 and 10 Class Pack Series of are valid for 3 months starting the day of purchase. Unlimited and Class Packs cannot be used with further offers, discounts or be shared by anyone else.
punctuality: Out of respect for your teacher and fellow practitioners, and to keep the integrity of the practice, we will not allow entry to a class if you are more than 5 minutes late. We understand that London is busy but we kindly ask you to honor this policy to avoid any upset. For busy classes we recommend booking online or showing up 15 minutes prior to the start time.
Online booking is available and we highly advise it, especially for classes at peak times e.g. weekends + evenings. Online booking closes one hour before the class starts.
For drop-in classes: if you do not show up for a preregistered class on time, you will forfeit your payment for that class.
For class packs: if you are 5 minutes late or do not show up for preregistered class, you will forfeit your payment for that class.
For unlimited class packs: if you are 5 minutes late or do not show up for a preregistered class, you lose one day off the end of your package for each class missed.
For memberships: if you are 5 minutes late or do not show up for a preregistered class, you lose one day off the end of your membership for each class missed.
For intro offer: if you book and fail to attend or cancel a class, one day will be deducted from the 30 days for each class you miss.
There is an online early cancel option up to 1 hour before the start of the class. Thereafter your class is non-refundable and the above conditions apply.
If there is a waiting list for a class and you do not show up before the class start time, your reservation will be lost and given to the first person on the waiting list.
illness or injury
If you are on a class pack or monthly unlimited series we will only offer an extension if you present an official note on letter head from your GP with your illness or injury and length of time that you are unable to do physical activity.
Your membership start date begins the day you sign up for the membership. You will be charged on a regular monthly cycle on the same day of each month. For example, if you sign up on 14th April, you will be charged on the 14th of every month until your contract ends.
With an annual membership you can take as many classes as you want. The membership does not include workshops, courses or special event classes.
payment: You must pay for the first month up front. Thereafter your credit card, which will be stored securely, will be charged every subsequent month.
termination: You may terminate the agreement after the first four months of the contract. There is a £115 early termination fee within the first four months. To end your contract early you must contact evolve in writing 30 working days before your monthly start/charge date. The contract will terminate on your next Monthly Charge Date.
The membership is non-transferable and non-refundable.
Should you wish to freeze the contract for one consecutive month, please give us 10 working days notice in writing before the start of your next month. It must be frozen as a solid month and may not for any reason be broken up into small segments of time. You will be able freeze one single month once in any given year. Your contract will continue rolling into the following months after the frozen month, and charged on its regular date.
Payment must be paid in full to reserve your space. evolve is not responsible for airfare or complications with regards to travel or weather.
cancellations: If you choose to cancel 30 days or more prior to the retreat, your entire payment will be refunded, less a £350 deposit. 30 days or less prior to the start of the retreat, payments are not refundable.
Returned merchandise, excluding yoga mats or opened products/packaging, will be exchanged for store credit for items returned within 7 days with a receipt. Clothes must be returned unworn with the tags still on.
bookings for courses + workshops
cancellation policy: When booking a course or workshop, please be advised we will only be able to offer a full refund when cancelling more than 2 weeks (14 days) before the beginning of the event. If you cancel a course or workshop with less than 14 days notice, no refunds will be offered. In the case of a course or workshop being cancelled by us, a full refund will be offered, or the option of being transferred to another workshop or course of equal value. No refunds will be offered the day before or the same day of the course or workshop.
bookings for “yoga for you”, personal assessments, treatments and private instruction
evolve operates a strict 24 hour cancellation policy. If you do not show up, change your appointment or cancel less than 24 hours before your appointment, you will be charged the full fee.
We offer a range of discounts to our clients including:
10% for Wedge card holders on drop-in classes.
15% for seniors (OAPs), full time students and unemployed on drop-in classes and class-packs
15% for Spotlight card holders on drop-in classes
25% for Equity card holders on drop-in classes and class packs.
* Valid identification must be shown.
No discounts are available for memberships, 1-month unlimited, workshops or courses.
We offer a ‘love evolve‘ loyalty card which allows you to obtain your 11th class free after attending 10 drop-in classes. ‘love evolve‘ loyalty cards do not apply to unlimited series, class packs or Community/Donation Classes. We will only offer a stamp when you present your card. No retroactive stamps.
All of our online courses are Copyright © 2013 evolve. All rights reserved.
No part of this course may be reproduced or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without prior written permission of evolve (or the author, etc). The course is for the sole use of the purchaser and may not be used for commercial purposes. Any unauthorised broadcasting, public performance, copying or re-recording will constitute an infringement of copyright and will be subject to prosecution.
Refunds will not be given for online course purchases.
The course will be available for 365 days following purchase.
using our site
evolve cannot be held responsible for loss of information arising from the use of the site or any content from any external sites whatsoever.
By using our site, you agree to:
I. Seek our written permission if you would like to link to our site. In addition you agree that the content of our website should not be reproduced or copied in any way, shape or form. It is a copyright violation to copy any of our content for another site. By supplying us with material via digital or hard copy, you allow us unlimited, royalty free use of its content.
II. Thoroughly read through these and comply with Terms and Conditions set out within. Anyone infringing on the aforementioned terms could be excluded from the use of our website.
III. evolve accepting no responsibility for any viruses or other invasive material, which could be hidden in any downloaded material.
IV. Not interfere with our website in any way, either by hacking or otherwise.
Please also see our tips for you section.
what personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience.
when do we collect information?
We collect information from you when you place an order, subscribe to a newsletter, respond to a survey, fill out a form or enter information on our site.
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
how do we protect visitor information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
We implement a variety of security measures enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
do we use ‘cookies’?
If you disable cookies off, some features will be disabled that make your site experience more efficient and some of our services will not function properly.
However, you can still place orders.
third party disclosure
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.
Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under 13, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation’s consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.
Fair Information Practices
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evolve’s legal name is evolve wellness ltd, registered in London at 10 Kendrick Mews, London SW7 3HG, UK
company registered number: 8910778
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